Zoom is reliable and easy to use, making online meetings more productive. However, problems do arise on occasion. Programmers use error codes to inform the user about the nature of the problem. It’s not always easy to figure out what an error number means or how to fix it.
An issue connecting to the Zoom servers is indicated by error number 5003. Your Zoom app is having difficulties connecting to Zoom’s servers. As with most things, that might be happening for several different reasons. It could be a problem with your network’s Firewall, antivirus software, or wireless adapter’s driver.
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What Causes This Error?
Based on our investigation, we’ve determined that this error message appears when your device cannot connect to the Zoom servers.
If your device’s TCP/IP settings are incorrect or faulty, or if you’re using a virtual private network (VPN), or a proxy server, you may experience trouble connecting to the Zoom servers.
How To Fix This?
Step 1: Close And Open Zoom Again
Most of the time, shutting down and restarting an app is the easiest way to fix even the most complicated problems with gadgets. The Zoom app is no different. If you see the error code 5003, all you have to do is force close the app and open it again to see if the problem is fixed. You can open the Task Manager on your Windows computer and choose End Process for the Zoom app.
Here’s how to close Zoom on Android by force:
- Hold down on the Zoom app icon and press the App Info button.
- Tap the “Force Stop” button to stop the app from running in the background.
- Start the Zoom app again to see if the problem is still there.
Step 2: The Device Needs To Be Rebooted
Sometimes it’s not the Zoom programme having issues but the system you’re using to run it. Zoom error code 5003 is easily avoided by restarting the machine, which should clear away any related problems.
- To restart the Windows machine, choose the Windows icon, then the Power button, and finally, Restart from the menu that appears.
- To restart an Android or iOS smartphone, press and hold the Power button until a menu displays, and then choose Restart from the menu.
Step 3: View The Current Status Of The Zoom Server
Even though Zoom services are almost always up and running to handle the huge number of users, it has every day, and the server can sometimes fail. Before blaming your phone or computer for any problems with the app, you might want to check the Zoom server status first.
- Open a web browser and go to the Zoom Cloud Service Status page.
- Check the list of operations and services to ensure they all say “Operational” in green.
- If any of the fields are orange or red, it could mean a problem on the server. The only way to fix this is to wait until the problem is fixed.
Step 4: Take A Look At Your Firewall's Settings
As video and audio calling via the Zoom app require access to the internet and the computer’s hardware, Windows Firewall must be configured to allow the app access.
- Windows Security may be accessed by clicking the Windows symbol and searching for it.
- To let an app via the Firewall, navigate to Firewall & network protection.
- To access Zoom Video Conference, click Settings > Change and select the appropriate option.
- Select both the Public and Private checkboxes, and then click OK.
Step 5: Turn Off Antivirus Software
Users on Windows and mobile devices have reported seeing the Zoom error number 5003 on occasion, which may result from Windows Security or other third-party apps limiting network traffic.
- Windows Security may be accessed by clicking the Windows symbol and searching for it.
- Browse to the Virus & threat protection section, and then select the option labelled Manage settings.
- Turn off Real-time protection using the adjacent toggle and carry on.
Step 6: Your System's Network Drivers Need To Be Reinstalled.
The error code 5003 shows up when the zoom server, computer, or internet connection has network problems. If your system’s network driver has bugs, you might not be able to join any zoom meetings. To fix this problem, it would help to reinstall the network drivers. You can do this by following these simple steps.
- Tap the Windows key on your keyboard and look for Device Manager to open it.
- Find the option called “Network Adapters” and click on it.
- Choose your current Network Adapter from the drop-down menu and right-click on it.
- Click on Device Uninstall.
These steps will get rid of your system’s network drivers. You’ll have to restart your device to get them back, and the drivers will be put back in automatically. Then, open the zoom software and click the “Join” button to see if the error 5003 is still there.
Frequently Asked Questions
Q1. Why Does Zoom Say Blocked By Firewall Or Proxy?
Ans. You must ensure that your Firewall isn’t stopping Zoom from connecting to the internet. Windows use the Windows Firewall by default. But if you have a third-party firewall, check to see if it is blocking Zoom’s connection requests.
Q2. How Do I Stop The Firewall From Blocking?
Ans. Click Allow a programme or feature through Windows Firewall or, if you are using Windows 10, click Allow an app or feature through Windows Firewall. On the next screen, click Change settings. Check or uncheck the box next to it to allow or block an item.
Q3. Why Is Zoom Not Working On My PC?
Ans. Zoom may not have shut down correctly from the Windows system. It could still be going on in the background. If this is the case, you’ll get an error message when you try to open the app on the desktop. Use the Task Manager app to force quit Zoom.
